| While keeping good people is the lifeboard of any business, it's especially true in the highly competitive sales arena. When one large company began feeling the pain of high employee turnover in its sales ranks, management knew it had to take action. Identifying the root of the problem was difficult, however, because many exiting employees were reluctant to disclose their true feelings and reasons for leaving. |
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Winning Results
| The exit interviews we conducted revealed a competitive weakness in the client's benefits package. Because we were able to specifically quantify the issues, the company revamped its entire benefits program resulting in a dramatic decrease in turnover. The client has enjoyed a boost in employee morale and recruiting efforts as well, making exit interviews a valuable part of their overall human resources function. |
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| We find that exiting employees often withhold information for fear of suffering repercussions or embarrassing their former managers. That's why we recommended that Grapevine Group associates conduct exit interviews as objective third parties on behalf of our client. We designed a questionnaire especially suited to their needs, conducted telephone interviews with exiting employees and provided a comprehensive reporting of results. Over time, this analysis gave valuable insights into critical employee retention issues like compensation, benefits and training. |
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